1. After I have paid the deposit, what should I do next?
After we receive your order, our customer service will contact you within 24 hours, and then email photos of the sex doll to you.
If you are satisfied, our finance will send you a bill invoice of the remaining payment to pay.
After receiving your remaining balance, we will ship your order to the location that best suits you.

2. What kind of express do you usually use? How long it will take?
We use reputable logistics companies, such as Fedex and UPS, and it usually will take 7-10 work days to deliver.

3. Will you send clothes on the sex doll photos on the website?
We will send a random dress. This is because the clothes worn by dolls on the website are specially purchased by photographer for shooting. They are not ordinarily for sale. If you would like, you can buy other sexy clothes for them on our website.

4. Can I buy the sex doll’s head and body separately?
Yes, you can buy a head alone or buy a body separately.

5. Can each sex doll have a heating/standing function/sound function?
Most sex dolls have these except for our individual petite woman sized dolls.
These three functions require an extra charge.
If you would like to purchase them, please be sure to contact our customer service.

6. Will the sex doll’s packaging when shipped protect privacy?
There is nothing printed relating to ‘sex dolls’ on the packages.
We do our utmost to protect and respect the privacy of our customers.

7. Can I pick up the parcel by myself?
Yes. When the package arrives at the local logistics office the couriers will contact you in advance to offer you the choice to pick up.
Please keep your phone on and be available for communications from them.

8. What is the similarity of a fully customized sex dolls? What is the customization process like?
Our custom dolls have a similarity of over 90%

1 please send us photos of of the custom doll to our salesperson.
2 an initial charge of 30% of total payment is required, then our engraver will begin to engrave the head.
3 we send engraved picture to you. If you are satisfied, and then pay another 40%, we will continue to make the sex doll.
4 we send you a finalized picture, if you are satisfied, we require you to please pay the remaining 30%.

9. What extras are in the package?
Flush and condom. Due to air transportation policy, lubricating oils are not allowed to be sent at present.

10. Can I bathe with a sex doll?
The temperature that the doll can withstand is close to that of human body, so please control water temperature at around 37 degrees.

11. Is there a hidden fee?
The price on the website is the final price and there are no hidden additional charges.

12. What is the advantage of split vagina and integrated vagina?
It is easier to clean as a separate vagina can be removed for cleaning.

13. Which payment method do you accept?
Paypal/Credit Cards

14 How to do dustproof?
No matter what kind of storage you intend to do, dustproof work must be done.
You can cover the sex doll with a blanket to avoid the sex doll’s body getting hair and dust stuck to it.
If cleaned regularly it is easy to keep well maintained.

15. What is TPE and silicone?
At present, most sex dolls on the market are made from two materials – TPE and Silicone.
There is no particular difference between TPE and silicone sex dolls for user experiences.
TPE sex dolls are soft and have a long life. The price is also relatively cheap.
Dolls made from silicone material are softer, are considered better than TPE, have a long life, but are more expensive.

16. What is a real love doll ?

A realistic sex doll is a woman replica with skin made of silicone and articulated with a metal skeleton. The silicone skin gives the feeling of realistic skin, and thanks to the metal skeleton all body parts (thighs, legs, forearms, upper arms, hands, feet, torso ..) can be moved independently.

17. ABOUT SHIPPING
You said discreet shipping ?

Discretion is our policy. With any package you receive from us, we will never write “sex dolls” or anything associated with this industry so NO ONE will know what is inside.

18. What is your shipping time ?

Our shipping time is around 10 days, but if you order a full silicone doll we will need about 3 weeks to custom make your order before we ship it.

19. Do you really ship everywhere ?

We use DHL and FEDEX as international shippers so any place they can reach, we can ship (and that means almost anywhere, including rural areas)

20. How about the warranty?

Due to the nature of products and the variety of uses, all our love dolls come AS IS with no warranty of any kind. Our company follows the industry standard for sex dolls. For obvious reasons of hygiene we can’t accept any return after use.

ABOUT PAYMENT
21. In what currency are your prices displayed?

All our prices are displayed in USD (United States Dollars)

22. Can I pay by bank wire ?

If you select bank wire, after you place your order we will send you an email with our bank account details. There is nothing in our beneficiary name that reveals the kind of product you paid for.

I don’t have a PayPal account. Can I still pay with PayPal anyway?

Of course, actually paying by PayPal means paying by bank card (VISA / Master Card / credit cart etc …)

ABOUT THE DOLL ITSELF
23. How do I clean my doll after having sex ?

Just clean vaginal hole with warm water.

24. Can I put makeup on my doll ?

Absolutely, some of our dolls come with a permanent makeup but you can add your own makeup over it.

25. Can I dress my doll myself ?

Of course, you can dress your doll the way you like, with any regular woman clothes. We provide Bust/Waist/Hip measurements for that.

26. Can I spray perfume on it ?

Some perfumes may contain alcohol which can damage the skin, so we suggest you spray it on a hidden part (such as the armpit) or avoid perfumes which contain alcohol.

27. Do your dolls contain toxic materials ?

Not at all, whether it is a TPE or silicone doll, none of them contain dangerous or itchy components. Actually, they are made with the same materials as sex toys.

28. Do your dolls require any kind of maintenance ?

No, just store your doll in a cool, dry place. Avoid excessive heat or humidity.

To prevent clothes fading on the skin, don’t press clothes when making love to the doll and undress the doll when not in use.

To avoid strokes on axilla or on other parts of the skin, please keep arms and legs straight and parallel to the body when not in use.