We provides round-the-clock (24 x 365) support for partners and is committed to rapid problem resolution. Please contact us via sales@ovdoll.com.

31 thoughts on “Support

  1. beals says:

    I like more pics of the Silicone Sex Dolls Japanese Sex Doll – Lily 100cm
    and is it 100% safe too ship to Canada with cup a

  2. Jim says:

    How long does shipping take on a doll?

    How does the pick up at local depot option work?

    How big is the box for a 4′ 6″ doll?

    1. admin says:

      Hi, normally, it takes about 10 work days of delivery. If you choose to pick up at local depot option, when your doll arrive at your city, the FedEx or DHL will call you to pick your package up at the local warehouse of FedEx/DHL, they will not send it to your house only if you request.

    2. admin says:

      And the box size of a 4′ 6″ doll is 135*45*30cm

  3. Kendrick Davis says:

    Is there anyway to do a payment plan rather than paying all at once? If possible I was wondering about paying over the course of 6 or 12 months?

  4. Stevan says:

    Hi, can you do the shipping or delivery to southeast asian country ? im from indonesia btw, and how long will it take to make the doll arrived here? thanks

    1. admin says:

      Yes. around 2 weeks

      1. Stevan says:

        ok. For your information, i will order a doll next year in 2017, what kind method of payment do you accept? does the price listed above includes the shipping fees ?

      2. Stevan says:

        You dont deliver the doll by labeling the box says sex dolls right ? privacy guaranteed ?

    2. admin says:

      Hello Steven, Thanks for your comments!
      Discretion is our policy. With any package you receive from us, we will never write “sex dolls” or anything associated with this industry so NO ONE will know what is inside.
      All our prices include the shipping fee. Rest assured there are no hidden fees; the price you see is the price you will pay.
      We deliver around the world.
      Any other questions, please contact us at sales@ovdoll.com

  5. Tom says:

    What dolls are available with the “body heat” option? Does it heat the whole doll to body temperature?

    1. admin says:

      Hello Sir, Thanks for your comments, The 148 AND 158 doll are available with body heat, sure, heat the whole doll

  6. asl3288 says:

    Dear Sir

    If I upload the photo how accurate it can get compare to the final product.
    Do you need front & side to be more accurate.

    Is the head piece is removable and interchangeable?

    Can I specify what color for the manicure and pedicure.

    Is there a option to have sound and temperature added to the doll & what’s the cost. How is the sound option works ?

    Which wig # is for long black hair but I cannot tell the difference in your Wig 1-8. Photo.

    Can you send me a picture for A cup B cup & C cup so I can tell the difference.

    Is the doll have teeth & tongue

    How long does it takes to make it & ship to US..



    1. Andy says:

      please email sales@ovdoll.com if you need to customise a sex doll

  7. aircicilia says:

    Greetings. I’m very interested in a couple of models, particularly Norma and Abby and the discounts offered make them even more tempting. I’d like to know if you have ever delivered to Curacao island in the Caribbean.

    1. Andy says:

      please email us: sales@ovdoll.com. many thanks.

  8. Arech says:

    It says you can pick-up the doll at a nearby depot? Does that mean picking it up at a fedex depot or one of yours?

    1. Andy says:

      at a fedex depot

  9. James says:

    Is there a way to hang or stand the doll without hurting it for storage?

  10. pace.avery says:

    I’m not quite sure if my doll has a vaginal insert. She clearly has a canal (like the anal & mouth), but it looks like it has separated a little from the interior. I think if I worked around a little it would fully separate, but I’m not sure if I should. Thanks!

    1. Andy says:

      please contact sales@ovdoll.com for order details.

  11. benhpatrick16 says:

    Do You have a payment plan

  12. schofner6 says:


  13. schofner6 says:


  14. twodogs777 says:

    I just ordered my doll. Can request to make the areola slightly smaller on her boobs? And also, how can I order an additional wig? I would like the short grey wig also/too.

  15. Robert Castellini says:

    How does someone use the depot option. Can the shipment be certified mail to delivery point. If the item be delivered certified mail how do you complete the request before payment is made.

  16. je4ro says:

    I received the voice box today. How do I install it and make it work?

    1. Andy says:

      please email us sales@ovdoll.com for any kinds of instructions you need

  17. R says:

    How does the pay deposit work? Is it just the 30% down and thw rest all at once later? Or 30% of multiple payments?

    1. Andy says:

      30% down and the rest all at once later – yes.

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